General Conditions for Freight Forwarding

by PANALPINA (hereafter called Panalpina)

Articles 1 - 12

Article 1 - Basis of the Contract

All services performed by Panalpina shall be exclusively governed by the present General Conditions which shall be deemed accepted at the time of ordering. The customer hereby agrees that these General Conditions shall apply to any order placed either verbally or by telex/fax, even though no reference to these General Conditions has been made. The limitations of liability as defined within the provisions of these General Conditions shall also be applicable to compensation claims arising from any unlawful act.


These terms and conditions are the governing terms and conditions of service that over-ride any conflicting provisions (in the absence of other terms and conditions that may be issued by local Panalpina locations). However, in the event any Panalpina country office issues its independent terms and conditions, those will take precedence in their entirety. As such, you are strongly encouraged to contact your local Panalpina office and/or review their portions of the Panalpina website.