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Customers

Customers are at the heart of Panalpina’s business. We continuously evaluate their needs and satisfaction and as a result align our products to their requirements. All the aspects of our work processes, organization and operations are oriented towards our customers’ needs and expectations. With a deep understanding of its customers’ requirements, Panalpina creates value throughout its customers’ supply chain in a wide range of industries.


Our commitment to customers is underpinned by consistent, group-wide quality standards for all our business processes. The totality of our business procedures, products and services are thoroughly documented and described in our ISO-certified integrated management system, following the highest international standards such as ISO 9001/14001 and OHSAS 18001. Our quality standards are strengthened by a continuous improvement approach that checks operational processes, identifies problems and realizes improvements.