At Panalpina we make a commitment to pursue our business with integrity, respecting different cultures and the dignity and rights of individuals in all countries.

We support the principles outlined in the UN Universal Declaration of Human Rights and commit ourselves to the observance of fundamental labor and environmental standards.

In our actions and our dealings with others, we will:

• Respect the rule of law
• Promise only what we expect to deliver
• Not knowingly mislead others
• Not participate in unacceptable business practices
• Fulfil our obligations and commitments
• Treat people with respect and dignity
• Never deliberately do harm to anyone

We expect the same commitments from third parties acting on Panalpina’s behalf.

Our business relationships

We believe that long-term relationships founded on trust and mutual advantage are vital for sustainable business success.

We will ensure mutual advantage by

• Understanding the needs and aspirations of employees, Customers, contractors and partners
• Conducting our activities in ways which bring benefits to all those with whom we have relationships
• Fulfilling our obligations as a responsible member of the societies in which we operate

We will work to build long-term relationships which are founded upon high performance standards, delivering our promises and conducting our business with openness and flexibility.

Ethics and Compliance Hotline

The Ethics and Compliance Hotline is a secure and confidential way to submit reports anywhere in the world, 24 hours a day, 7 days a week. Panalpina employees, customers, subcontractors, suppliers and other business partners can contact the Ethics and Compliance Hotline at www.panalpina.com/compliancehotline. If you wish, you may submit a report anonymously, provided this is lawful in your country.

Panalpina encourages its employees and business partners to speak up should they have reason to believe that any Panalpina employee, subcontractor, supplier or agent has done something illegal. Panalpina does not tolerate retaliation of any kind against employees or third parties who, in good faith, report breaches of any of Panalpina's compliance policies or any other illegal conduct.

The call center and website are operated by an external provider specializing in the secure and confidential handling of sensitive content. Reporting parties are not automatically registered; therefore, it is important to use the reporting tool responsibly. Any submitted reports will be assessed by the Corporate Ethics and Compliance team, who will then take the decision to proceed further and who may investigate the matter in more detail.