The forwarding applications ensure the smooth electronic processing of all forwarding and logistics procedures and are responsible for direct communication with customers, partners and suppliers via IT channels. All freight movements are tracked electronically, ensuring not only consistent monitoring but also real-time status reports, prompt notification, invoicing and many other features of direct benefit to forwarding operations.
In recent years, Panalpina has integrated state-of-the-art technologies in its SOA (Service-Oriented Architecture) programme. In doing so, the company has successfully created the preconditions needed to supersede the so-called legacy systems (existing operational applications), as new applications can now be easily incorporated into the current system environment.
“In order to find the right replacements for the forwarding systems, we carried out an assessment", explains Günter Denk, Head of IT at Panalpina. “Our decision to go with the SAP solution was based on its multiple benefits. First of all, SAP’s Transport Managing System (TM) is a standardized industry solution. TM also supports all modes of transport, covering not only ocean and air freight but also other segments such as overland haulage. Moreover, we have every faith in SAP’s Road Map solution and have enjoyed close working relations with the company for many years", remarks Denk. TM handles all documentation for individual shipments and offers consolidation processes, as well as billing and integrated pricing and quotation modules. It also incorporates standardized security applications. It can be integrated as a standard feature in other SAP modules – such as Customer Relationship Management (CRM) – and has a whole range of upgrade options. “What’s more, once the development stage is complete, the system can be implemented very quickly. It supports the ongoing standardization of internal processes and will provide a stable, technical environment for at least the next 5-10 years", beams Günter Denk.
“Over the next three years, we will be investing around CHF 25-30 million in the new system. This is why it is absolutely paramount that the new solution offers real benefits for our customers", says Panalpina CEO Monika Ribar. A marked improvement in efficiency has been achieved through SAP’s TMS solution, “and in addition, TM’s standardized communication interfaces mean that we can connect up to systems belonging to our customers and partner companies", adds Monika Ribar.