Panalpina offers forwarding services along with logistics support and supply chain management. Please note that Panalpina does not handle transportation of personal effects, nor household goods for any private individual.

If you have a regular contact person at Panalpina, please enter the name in the form so that your request will be forwarded accordingly.

We will respond to your request within 24 hours. At times, however, it is necessary for us to obtain further details from our overseas colleagues and it may take us a little longer.


Panalpina maintains a global track and trace environment to enable customers as well as Panalpina operations to check the status of consignments anywhere in our network. All data provided by PanTrace are retrieved from our global servers in real time.


Tracing requests can easily be submitted by using the PanTrace form on our start page.


Since PanTrace needs no password or user identification, Panalpina provides only brief information. Confidential data such as names, commodities or values are not returned on the user's screen.


Examples of document reference numbers

House AWB Number:

3-characters Location Code, followed by 6-digits House Air Waybill number

Direct AWB Number:

3-digits Carrier Prefix, followed by 8-digits Air Waybill number

Overland reference

Enter a 11, 12 or 13 digits long reference code.

House Bill of Lading (Pantainer):

3-characters Location Code, followed by 6-digits House Bill of Lading number

Direct (Ocean) Bill of Lading:

6-digits number usually labeled "Panalpina Ref." or "Our Ref."